Thursday, February 5, 2009

Buy Anywhere and Return Anywhere

In the Multi-Location scenario sometimes it is necessary to give your customer a facility to exchange or return goods at any of the stores. But providing this facility to the customer costs very complicated technical issue if you're maintaining Lot or Unique coding; as the information of the barcodes being returned are not necessarily available at the store where the items are being returned.

Programmers at WizApp3S development team had serious debate over this issue, someone says the SKUs of all items should be available at all stores; through a central process running at Headoffice; but in this case the size of database would increased so heavily and there is of no sense of sending all SKUs to every stores just to facilitate this one. Another point come-up that the store should request for the SKU in question from Headoffice (or a central server) at the time of return, and get the information of the barcode to facilitate the return. Again this method would be very time-consuming and would fail if no connectivity maintained between Store and Headoffice (or central server).

Finally, it was decided that the store should take the item back into its stock with the least details (like, article-no, color, size, mrp etc.) and get going. This method really helped the organizations who are giving their customer the facility to Buy Anywhere and Return Anywhere.

The step-by-step process to implement this can be found at:
http://www.softinfosystems.com/helpsystem?tgt=wizapphelp/retailsale/buy-n-return-anywhere.htm

Hope this helps.

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